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Open Your Privacy Choices

Andar Bahar, Aviator and Fish Hunter sit behind one account, so our Privacy Policy explains exactly which data we need before you enter the lobby, move through the…

DANA data useOVO account checksGoPay wallet recordsQRIS transaction trail

Explore Lobby Read FAQ

Explore How We Use Data

ace99play Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account needs a working phone number, login credential, device signal and wallet activity record so we can run the lobby, verify payments and respond when you ask for help. We collect only the data tied to account access, security checks, session history, game category activity

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and wallet movement through DANA, OVO, GoPay or QRIS. If you sign in from Jakarta, the same privacy rules apply as any other supported Indonesia location, with access depending on local law. We keep payment records long enough to confirm deposits, withdrawals, reversals and support cases,
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then restrict access to staff who need the record for account service or fraud checks.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Check Your Privacy Contact Paths

Privacy questions should reach a human channel, not a hidden inbox. Our team handles account data requests through live chat, WhatsApp and email from 10:00 to 22:00 WIB, and we ask you…

Live chat Open live chat from the lobby footer and choose account privacy. We can explain which profile fields, device sessions and wallet records are active without exposing your password or payment credential inside the chat window.

WhatsApp Send your request from the phone number linked to your account between 10:00 and 22:00 WIB. We use that match to reduce account takeover risk before discussing DANA, OVO, GoPay or QRIS records.

Email Email privacy requests with your account name, registered phone number and the change you want checked. For data correction, include the exact field, such as display name, contact number or saved login device.

DATA HANDLING

Browse What We Protect

Privacy work is part of how we run each account session. When you explore slots, live tables or Volleyball Betting, we separate gameplay records from wallet checks where practical, log account changes…

Account data

We use your phone number, account name and login record to identify you when you return. If you change a number, we ask for a fresh verification step before updating your profile.

Payment records

DANA, OVO, GoPay and QRIS records are used to match deposits, withdrawals and reversal checks. We store transaction IDs, timestamps and status results, not your full wallet app login credential.

Device sessions

We record device type, browser signal, IP range and session timing to spot unusual access. You can check active sessions through Account, then Security, and close any device you do not recognise.

Cookies

Cookies keep you signed in, remember language choices and help the lobby load recent categories such as Aviator or Super Bingo. You can clear browser cookies, but you may need to log in again.

Retention

We keep account and wallet records for service, dispute checks and legal duties where they apply. When a record is no longer needed, we restrict it or remove it from active tools.

Correction requests

If your profile data is wrong, contact us by live chat, WhatsApp or email. We verify the account first, then correct the field or explain why a transaction record must stay unchanged.

Check Common Privacy Questions

The questions below cover the data choices you are most likely to need before opening an account or returning to the lobby. We answer them in the same language our support team uses, with practical steps for account access, wallet records and device security.

We collect your account name, phone number, login credential, device signal and wallet activity needed to run access checks. We do not ask for your DANA, OVO, GoPay or QRIS app password.

Payment records help us match deposits, withdrawals, reversals and support cases. We store transaction references, timestamps and wallet rail names such as QRIS or GoPay so your account balance can be checked accurately.

Yes. Contact live chat, WhatsApp or email from the phone number linked to your account. Tell us the exact field that needs correction, and we will verify ownership before making the update.

Cookies keep your session active, remember basic preferences and help recently opened categories load faster. If you clear them, you can still use the lobby, but you may need to sign in again.

Only staff handling account service, payment matching, security checks or legal duties can access the relevant record. We do not open wallet or device history for general browsing by unrelated staff.

Go to Account, then Security, and review active sessions. Close any phone or browser you do not recognise, then change your password before returning to live tables or slot rooms.

Yes. Access and eligibility depend on local law and are available only where local law permits. Our Privacy Policy still explains how we handle your data when you contact us or manage your account.

Open Your Privacy Choices

Check Your Privacy Contact Paths

Browse What We Protect

Account data

Payment records

Device sessions

Cookies

Retention

Correction requests

Check Common Privacy Questions

01 What personal data do we collect when you open an account?

02 Why do we record payment activity in the Privacy Policy?

03 Can you ask us to change your account data?

04 How do cookies affect your lobby access?

05 Who can see your privacy request inside our team?

06 How can you close a device you no longer use?

07 Does access to ace99play depend on where you are?

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